Refund policy
Do you accept returns?
Hats
- We accept returns on unworn, unwashed hats with the tags attached and/or in their original packaging within 30 days of delivery for a full refund (minus applicable taxes and shipping fees) in the form of store credit.
- We are unable to accept returns or issue credits after 30 days.
- To initiate a return, please email our Customer Experience team at hello@patchumz.com.
Patchumz
- All Patchumz are final sale, but if you receive an item with a manufacturing defect, please contact our Customer Experience team at hello@patchumz.com within 14 days of delivery. Please include a photo of the defect in your email, and we will be happy to resolve the issue.
- Please do not open the mask(s), as that will render it ineligible for return.
- We will provide a shipping label for you to return the incorrect item in its original condition, and ship you the correct product(s) or issue store credit (at Patchumz®’s sole discretion).
What should I do if I received an incorrect item?
- If an incorrect item was sent to you in error, we are happy to exchange it for the correct item or a full store credit.
- We will provide a free shipping label for you to return the incorrect item in its original condition, and ship you the correct product(s) or issue store credit (at Patchumz®’s sole discretion).
- Items must be in their original condition to be eligible for return, so please do not open/wear/wash the product.
What should I do if I received a damaged item?
- If you receive a damaged or defective product, please inform us within 10 days of delivery by emailing our Customer Experience team at hello@patchumz.com with your order number and detailed photos of the issue, and we will be happy to help.
